Across
- 2. word that "should" be used when we thank customers
- 4. system used to verify when OTP cant be sent
- 5. ability to navigate the 5/3 on your own
- 8. of wallet set of questions to help verify a customer
- 9. the name of our team
- 12. ability to understand and share one's feelings
- 13. card card used for purchases that may have a limit
- 15. payment app used to transfer cash
Down
- 1. halloween is in this month
- 3. current season
- 4. questions asked before servicing a call
- 6. service used to grade customer interaction
- 7. metric used to determine times agent is on the phone
- 10. Amar's crush
- 11. the company that brings us together
- 14. card card used for purchases that may require a pin#