Across
- 1. A way to transfer a call after announcing the caller to the recipient
- 3. Means you can put a caller on hold and others can pick the call up from their desk phone without you transferring
- 7. One of the ways you can schedule an appointment in Outlook
- 11. Can the handheld wireless phone use the PARK function
- 12. Two "fast keys" to push to place a caller on park using the wired desk phone
- 13. A call where you dial or receive call, Select Conference button, Dial number of joining party, then select Conference again
- 14. Number of ways to add appointments or meetings to Outlook calendars
- 15. A way to transfer a call direct to recipient without announcing the call first
Down
- 1. Another way to schedule an appointment
- 2. Another term used to soft transfer/announce call to recipient before transferring
- 3. Visible button on desk phone to press to Park a caller
- 4. How often can outside callers be included in conference calls
- 5. Who can you ask to add appointments or meeting to a shared calendar
- 6. Can you park a call on the wired desk phone
- 8. How many ways are there to park a call using your wired desk phone
- 9. The maximum number of people that can join the same conference call on our phone system
- 10. Which button allows you to tell all you don't want to be disturbed