Across
- 3. damage done to the property during delivery
- 5. damage piece being replaced with new piece
- 6. option to reselect another type of furiture
- 9. utilizing the 366 night comfort guarantee agreement
- 10. the service order request is being covered and handled through MFS
- 11. ordered the parts to the service area or guest home
- 13. guest has not responded to our messages
Down
- 1. service order is closed
- 2. proper parts needed to satisfy the guests
- 4. guest refused service and requests a full refund
- 7. mattress exhibits any structural defects
- 8. item was fixed in house
- 12. a new service is created