Across
- 2. Our promise to put AT&T customers at the center of everything we do.(3 words)
- 3. Listen carefully to their needs and say "I can help you with that."
- 6. Be sure you’ve resolved the reason for their visit and ask, “Have I taken care of all your needs?"
- 7. Respect our customers and their individual differences. Pick the right solution that delivers for the customer (3 words)
- 8. Be yourself and be honest with your customers. Use clear, transparent and consistent language. (2 words)
- 11. Coachable behaviors our customers will come to expect when they enter our stores (2 words)
- 12. Go the extra mile to create those "wow" moments for our customers. (3 words)
Down
- 1. Offer a great customer experience by discussing AT&T advantages like Signature & appreciation offers and our best deals for all customers.
- 4. Review the Order Recap and Customer Service Summary; offer to email it to the customer.
- 5. Do the work so our customer's don't have to. (2 words)
- 9. Ask where they live, work, and play
- 10. Walk them to the door and say, “Thank you for visiting and for being an AT&T customer!”