Across
- 3. Hit the ___ button. What you hear over the walkie when the FR is terribly, hopelessly behind schedule.
- 5. Follows surprise. Common Jeffrey phrase
- 6. How to begin a sentence when you have to give bad news in the FR.
- 8. A state of mind that frees you from any negative judgements allowing you to obtain Apple Enlightenment
- 10. Alliterative Technique used to build empathy
Down
- 1. Business result you probably should have more of
- 2. GR Easy Bake Oven
- 3. Part of 3 P’s. A fancy internal phrase that really just means explain and prepare. Often times for water damaged devices.
- 4. Kinda like a diary but for work
- 7. Number of service steps that allow you to excel at your job. Most often heard though during quizzes in download.
- 9. Two in the _____. A panicked RZOP's phrase
- 11. Something Rene bakes on your birthday