Across
- 3. ___ code isn't required; if provided, it must match
- 4. Specialists may provide or confirm ____of other owners / signers on consumer and business accounts after authentication completed
- 8. When an internal employee calls us, we must verify their identity by using...
- 9. is set of questions and answers used for customer expressing concerns about security or for those who are recent fraud or identity theft victims
- 12. can speak on behalf of customer after authentication completed and permission granted
Down
- 1. This information from the debit card can't be disclosed to the customer?
- 2. No ____ or prompts may be provided to assist callers with passing authentication
- 5. Every time a different person joins to the call, we must provide...
- 6. Don't provide account information or process transactions before customer successfully completes _____
- 7. Once verification it's completed, address can't be provided, disclosed, released except for the
- 9. Only the ______ may grant permission to speak with third party
- 10. ____ types and directions aren't required to be included; if provided, must match
- 11. When performing OTP verification, we have to read the disclosure prompted. What information must be repeated to the customer before sending the OTP?