Across
- 3. Send this to request a Spanish rep calls back the customer.
- 6. In winter, if there is a pending door hanger order & you discussed charges
- 7. Customer has oxygen concentrator
- 9. In Illinois of you're making an exception to payment arrangement rules
- 11. When there is more than 1 profile in the system
- 12. If you were a gen res rep & needed to send proof of activation.
- 13. When you find out a customer has passed away.
- 14. Customer reports possible meter tampering.
- 15. Building/premise type review
- 16. To make permanent access comments on a premise
Down
- 1. Sent when you want to have late payment waiver reset
- 2. When customer says someone put service in their name without their permission
- 4. Customer has EFT on 1 account but not another, s\wants same eft information on both accounts
- 5. When customer says we have the wrong address
- 8. If customer moving with a PA send this to move balance and set PA at new address
- 10. When customer says they are on the wrong rate.