Across
- 6. locks out imitators
- 7. accessing customers in the best way
- 8. A planning exercise in which managers identify organizational strengths weaknesses opportunities and threats
- 9. choice of product or service w/ distinctive activities; not based on customer segments
Down
- 1. Understand the root of an industry’s current profitability
- 2. quantities of items or material driving demand & capacity
- 3. based on customer need with activities tailored to each customer segment
- 4. dependent on resources which accumulate and deplete over time
- 5. create the need for choice and purposefully limit what a company offers