Across
- 5. Be able to change direction of customer conversations. ____ is understanding customers while sympathy is sharing sorrows.
- 7. Who in branch assists customers with deposits
- 8. operations Who do we contact when a customer needs to raise their P2P limit?
- 9. What does the contact center team do a great job at providing?
- 12. How do customers contact us initially without calling
Down
- 1. If a customer needs a witness to sign formal documents, who should assist them?
- 2. Advocacy builds trust between the customer and intuition which then builds ______ within our customers.
- 3. Which consumer checking account requires use of the ATM?
- 4. Customers go to the _____ after hours for cash.
- 6. What kind of account would a consumer open if they want interest and keep over $2,500 in?
- 10. What is the new system called that will replace nufund?
- 11. What kind of check can a customer cash at First Bank Texas?
