Banking terms

4. BMO's focus is _______________ 2025.
6. BMO features various __________throughout the year with a focus on different products.
8. reaching out to customers helps improve ___________.
10. 'Celebrate Top Performance' is a P&BB's winning action that falls under this category
11. a way to monitor performance.
14. 'Be a Complexity Slayer' is a P&BB's winning action that falls under this category.
16. a daily __________ will help keep you on top of important information.

1. S X S is a form of _____________.
2. we need to discuss this with any lending product we are setting up
3. a way to recognize a colleague for a job well done.
5. we must actively ___________ to customers to uncover needs.
7. 'Help customers make real financial progress' is a P&BB's winning action that falls under this category.
9. proactive ____________ helps us reach out to as many customers as possible.
12. on customer profile to proactively recommend solutions based on customer needs.
13. asking open-ended questions is a form of _____________.
15. is available to customers who want to borrow available funds from their existing mortgage.