Across
- 1. The customer will receive this if complaint is resolved in the informal window
- 4. We can resolve one of these with an explanation or apology
- 7. An another look at a complaint
- 9. We use an FLMT form to report losses over this amount
- 10. You will find Complaint letters, statements and other files in here
- 13. Maximum number of words per sentence
- 14. Our Main customer system
- 15. Your complaint topic
- 16. Customers in need of support
Down
- 2. The R in Iris
- 3. We send this letter at 5 days
- 5. Minimum amount of D&I
- 6. This needs to be near the start of your Final Response
- 8. Use this to search topics, policies, processes
- 11. You will work the complaints on this system
- 12. PCR, Cost card etc