Across
- 3. Our Main customer system
- 6. We use an FLMT form to report losses over this amount
- 7. PCR, Cost card etc
- 8. This needs to be near the start of your Final Response
- 10. We send this letter at 5 days
- 14. You will work the complaints on this system
- 15. Use this to search topics, policies, processes
Down
- 1. The R in Iris
- 2. Minimum amount of D&I
- 4. The customer will receive this if complaint is resolved in the informal window
- 5. Customers in need of support
- 9. Maximum number of words per sentence
- 11. We can resolve one of these with an explanation or apology
- 12. An another look at a complaint
- 13. Your complaint topic