Across
- 1. PCR, Cost card etc
- 3. An another look at a complaint
- 4. We can resolve one of these with an explanation or apology
- 7. Your complaint topic
- 8. Our Main customer system
- 11. Use this to search topics, policies, processes
- 12. This needs to be near the start of your Final Response
- 13. We use an FLMT form to report losses over this amount
- 14. Maximum number of words per sentence
Down
- 1. Minimum amount of D&I
- 2. We send this letter at 5 days
- 5. You will work the complaints on this system
- 6. The R in Iris
- 9. The customer will receive this if complaint is resolved in the informal window
- 10. Customers in need of support