Across
- 2. specifically designed for those with chronic pain
- 4. our most popular mattress
- 6. our internal payment system
- 8. pillows, sheets, toppers, and comforters are all _______ items
- 10. takes 3-5 business days to populate the original form of payment
- 12. in their first two years, if there is a defect in the mattress, we can process a _____ exchange
- 14. we process this when a customer wants to change something on their order prior to delivery
- 15. damage to the home or delivery delays can result in us providing an ________ (think monetary compensation)
- 16. the ____ restarts once you receive the new mattress after an exchange
Down
- 1. if a customer wants a different Saatva mattress in their first year, they can _____
- 3. where you find feedback from your customers (CSAT score)
- 5. If a customer wants to stop their order and get a refund prior to delivery, we can process a ________
- 7. within the first year can _____ for a $99 processing fee. We will remove the mattress for free
- 9. tallest mattress
- 11. The first year when they can return or exchange is called the _____ period
- 13. Saatva offers financing through ____