Across
- 2. Effective communication promotes better __________.
- 5. The main goal of business communication is to achieve __________.
- 7. Face-to-face communication in a business setting.
- 8. Type of communication used within an organisation.
- 10. Verbal communication used for large groups or audiences.
- 12. A private network used by an organisation.
- 15. This type of communication is the distinction of being able to see the other party or parties in a conversation.
- 16. A form of non-verbal communication involving body movement.
- 18. Business communication that flows from management to employees.
- 19. Casual, unofficial conversations between employees.
- 20. The use of what should be avoided in written business communication.
Down
- 1. Formal business communication often uses __________ for sharing data.
- 3. A form of verbal communication used in meetings.
- 4. Type of information between a business and another person or entity outside the business environment.
- 6. External communication is directed toward __________.
- 9. Feedback provided from lower-level employees to upper management.
- 11. A business must communicate with __________ during a crisis.
- 13. A written statement providing information between individuals or groups.
- 14. Communication between employees at the same level.
- 17. Messages distributed by electronic means from one computer user to one or more recipients via a network.