Across
- 3. Bank of America’s virtual financial assistant within the Mobile Banking app on Android and Apple phones.
- 4. The client actively participated in activity but did not receive the goods/services.
- 6. Provides step by step instruction for both Mobile and Online Banking.
- 8. The client willingly participates in a transaction after being tricked.
- 9. A concern or grievance regarding a bank product, service or employee conduct.
- 11. Tools available for you to provide clients aiding in self-service completion.
Down
- 1. Will direct to the exact location for the client’s request within the mobile application.
- 2. The preferred method of accessing and sending digital solutions.
- 5. Client Engagement Workstation
- 7. Associate Verification System
- 10. The client has activity on their account that they did not do, had no knowledge of it taking place and is unauthorized.