Billing

2. An ________ customer is someone who currently has service with Blue Ridge.
5. Blue Ridge has ___ billing cycles.
8. Blue Ridge accepts Visa, Discover, and ________.
10. This is where we send customers who are looking to make a payment using a check over the phone.
12. There should never be a _______ address on the addresses screen.
13. This is the screen we need to go to to place a credit on the customer account.

1. If a customer has a write-off we must reach out to the __________Department
2. The ________ summary screen is where we can see if a customer is signed up for paperless billing.
3. When adding a payment method, we must confirm the card number, ___________ and the name on the card
4. This screen in SLICC allows you to see a total of unapplied adjustments and pending payments.
6. On the collections screen, select ____ to see the date a customer will be soft disconnected.
7. After a customer makes a payment on their account, we must review their balance, next statement date, and their_______
9. The account summary screen, under billing information is where we can see if a customer is on _____.
11. This is where we can go to see a PDF version of the customers billing statement.