Billing Enquiry

4. A part-month charge or part month credit.
6. Telstra's Knowledge Management System (KMS.
8. A specific day of any month, up to which charges are applied to a customer’s account for billing purposes.
10. A fee charged for not paying on time.
12. A self-serve option at Telstra.com.
13. A charge that appears on the bill monthly.
14. A charge applied on the bill for cancelling the contract.

1. An unpaid balance past the due date.
2. Account identifier, usually a 10 digit number.
3. The date presented or printed on the bill.
4. Charges that do not appear on the bill; Running bill.
5. A tab in Billing Account view where overdue, total and disputed amount can be found.
7. An applied charge that does not relate to a regular event. Example: Connection Fee
9. A Customer Relationship Management (CRM) which provides an integrated customer view across Telstra.
11. A bill type in PDF form.