Billing Enquiry

2. A charge that appears on the bill monthly
3. Account identifier, usually a 13-digit number
6. Charges that have not yet appeared on the bill
7. A tab in the Billing Account view where overdue, total and disputed amount can be found
10. A charge applied on the bill for cancelling the contract
11. A fee charged for not paying on time
12. The date presented or printed on the bill
13. A self-serve option at Telstra.com

1. A part-month charge or part-month credit
3. Process in the billing system to produce the bill
4. An applied charge that does not relate to a regular event. Example: Connection Fee
5. An unpaid balance past the due date
8. Telstra's Knowledge Management System (KMS)
9. A Customer Relationship Management (CRM) which provides an integrated customer view across Telstra
10. A bill type in PDF form