Across
- 4. 7C and 8C accounts are charged for monthly monitoring and ______ monitoring.
- 8. Before we can schedule a tech, the account must be _____.
- 9. I can find the Receipt ID in this tab.
- 12. The $4.00 fee when a customer is removed from PACS.
- 13. What tab allows me to see a copy of the invoice?
- 15. I can find the customer’s credit card information in this tab.
- 18. What tab takes you to the bill payer account from the service account?
Down
- 1. Code The credit card billing ______ should be repeated twice.
- 2. A returned payment will be marked as ______ in Allocate.
- 3. SafeTouch does not ______ late fees unless it is a SafeTouch error.
- 5. In history, SafeTouch has had three rate _____.
- 6. We should advise the customer of any ______ amounts before we finish the call.
- 7. I go to this tab to verify when we started billing the customer.
- 10. We can send the ______ statement to the customer to show all past due invoices (with Support approval).
- 11. We bill and ______ in advance.
- 14. A customer needs to call ______ when the account is at least 6 months past due.
- 16. PACS normally notes accounts in ______.
- 17. What does the customer sign to enroll for auto draft?