Across
- 2. Who we serve
- 5. "How may I _______ you today?"
- 6. To be sure of something (adverb)
- 7. Something we strive for daily
- 12. We express this to callers
- 13. Opposite of negative
- 14. Important in maintaining good customer relationships
Down
- 1. How we learn from our customer
- 2. Sometimes callers wish to leave a _______ for you
- 3. With assurance or confidence
- 4. Act of working together
- 8. Being dedicated to a person or cause
- 9. The Hartford _____
- 10. ________ The Difference!
- 11. Building ________ with a caller