Across
- 5. To keep smb in the __________ means to keep them informed or updated on recent developments regarding a specific subject.
- 6. An official request for payment
- 8. This tool uses AI-generated responses to instantly help customers
- 9. A letter of _______ is a formal response to a customer’s complaint.
- 10. To ask smb about something
- 11. A financial ____________ is a formal report that summarises a company’s financial position and performance.
Down
- 1. A(n)____________ is a verbal or written warning that informs an employee that their performance is unsatisfactory.
- 2. During a(n) ______________ interview an employee discusses his (her) performance with the line manager.
- 3. A(n) _____________ is an official change made to a contract or other legal document.
- 4. One of the C’s of effective communication
- 7. To officially inform smb about smth