Across
- 2. The probability that a system will be operation at a given time, compared to when it is down.
- 3. A system used by businesses when customers make purchases (when they are served or use self-service), which is used for better stock management.
- 4. A security flaw that software vendors are aware of but that is unpatched. It has the potential to be exploited by cybercriminals.
- 5. When errors occur during the writing, reading, storing, transmission or processing of data, resulting in unintended changes to that data.
- 7. An option utilised by businesses to reach audiences via their mobile phone for marketing purposes. Examples include: text messages, social media, mobile applications, emails, & websites
- 8. The use of mailing lists for marketing, whereby organisations send emails including coupons/discounts, product information and digital newsletters.
- 10. Department The department that manages the effective storage and transportation of goods. Their key roles include: planning for demand, storage and retrieval of materials, inventory management, & transportation management
- 14. A type of security breach whereby peoples' privacy is jeopardised.
- 16. The department responsible for innovations to improve products and practices. Their key roles include: generating and testing concepts for new products, improving existing products, & improving business processes using new technologies
- 18. The type of feasibility used to assess whether a project/change is possible/reasonable given the time constraints.
- 25. The difference between the selling price and the cost price of a good or service.
- 27. Machines that can carry out physical actions automatically. Used in production lines.
- 28. All aspects of a person's interaction with a software application, including actions, responses, perceptions, and feelings.
- 30. Certain people (or groups of people) being excluded from purchasing goods and services from a business.
- 31. The type of feasibility used to assess whether a project/change is possible/reasonable given the technology and technical knowledge available.
- 32. Trying to grow the value of the business (increase revenue) without taking on many extra costs.
- 34. The degree with which software is able to work with hardware and/or other software.
- 35. The department that manages money within their organisation. Their key roles include: making and tracking payments, payroll, predicting future trends and creating forecasts, managing budgets, & liaising with investors
Down
- 1. The type of feasibility used to assess whether a project/change is possible/reasonable given the funding available.
- 2. The process of making a good/service more appealing so that customers are willing to pay more money.
- 6. Specific problems that current and prospective customers face within a business or when using a system.
- 7. An individual employed within a business to coordinate and administrate tasks using delegation. Their key roles include: setting objectives, organising groups of individuals to ensure communication, motivating their team, & aiding/supporting staff in their development
- 9. Physical (tangible) objects that satisfy people's wants. Once paid for, there is a transfer of ownership from the seller to the buyer.
- 11. An online application used by people to communicate with each other, often publicly, and a valued tool for organisations to carry out marketing.
- 12. The use of technologies to reduce the amount of effort required by people in a particular task.
- 13. Beginning to sell products/services in markets/industries that you haven't yet ventured. The desire to do this would be a significant trigger of change.
- 15. The type of feasibility used to assess whether a project/change is possible/reasonable based on the business as a whole, considering staff, workload, culture, legal etc.
- 17. Actions and activities that are performed to satisfy people's wants. The ownership does not change when payment is made.
- 19. The people who ultimate use or are intended to use a product, service or system.
- 20. The department that manages the employee life cycle. Their key roles include: recruitment, administration of compensation and benefits development of workplace policies, & training and development
- 21. The assessment of whether something is possible and reasonable to achieve.
- 22. The process that should be followed in order to effectively make a change, by managing the people-side of that change. The aim is to get stakeholders to welcome the change, as opposed to resisting it, which will likely be their first instinct.
- 23. The department that promotes the business and its mission, serving as the face of the company. Their key roles include: producing marketing and promotional materials, updating website content, monitoring and managing social media, & conducting market research
- 24. An incident that results in unauthorised access of data, applications, services, networks and/or devices by bypassing their underlying security mechanisms.
- 26. The inclusive practice of ensuring that things can be used by everyone, regardless of their disabilities.
- 29. The process of changing the corporate image of an organisation.
- 33. A breakdown of any system hardware, operating system, or application software which prevents the accomplishment of the system's intended function.