Across
- 5. an ending or a ... close
- 7. short, to the point
- 9. a post code or a ... code
- 10. if another document is included but not attached
- 12. per ... or on behalf of
Down
- 1. the person to whom something is sent
- 2. the head or top of your letter
- 3. Dear Mrs. Jones is a ....
- 4. a document that shows the price to be paid
- 6. ... or Pty
- 7. sincere, polite
- 8. the message of a letter, usually three paragraphs
- 10. you ask for information or a catalogue and a price-list
- 11. a letter expressing you are not satisfied