Business English Book 2 Unit 4 & 5

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Across
  1. 2. being serious and official
  2. 3. a structure used to connect telephone calls manually
  3. 5. courtesy act of a showing kindness and consideration
  4. 8. the unique place online where a person receives electronic mail
  5. 11. communication by letter or email
  6. 12. a thing that represents something else
  7. 13. a file that is sent along with an email
  8. 14. to answer, to respond
Down
  1. 1. being relaxed and casual
  2. 2. to sent it on to another person
  3. 4. the title of an email
  4. 6. to create, to generate
  5. 7. to indicate who or what
  6. 9. to continue
  7. 10. the main part of an email
  8. 12. the person who writes and mails the letter