Business Etiquette

2. This type of clothing is never appropriate
7. An assumption people make when deciding if they can come up to you
8. This is 1 of the 5 factors to a good handshake
9. Small talk helps put others at ease and makes them ____________
11. Dark clothing that is classic and conservative falls under this category
14. Suits for men and Pantsuits or Skirted Suits for Women fall under this category
16. A level of requirements that is expected
17. Fill in the blanks, ______________ takes the discussion about manners to a higher level
21. Fill in the blanks, ________ to impress
22. Never do this if someone gives you a business card
23. Making conversation about random topics to break the ice
24. No matter what you may like to think, people judge you on your _________
25. This course is based on what type of view
29. Using this in telephone etiquette can make you look good or bad
31. Refers to the requirements and expectations of social and business behaviour
34. Fill in the blanks, When your cards are damaged/out of date, ___________________
35. Not talking with your mouth full is an example of this
36. Popular American Author whose famous for her approach to etiquette, manners and ethics
37. Fill in the blanks, Dont leave home without your ____________________

1. Fill in the blanks, ________ for consistency
3. This type of behaviour basically boils down to demonstrating good manners in the workplace
4. The act of greeting someone within the 1st few minutes of meeting them
5. True/False, having good manners doesnt just mean that you can make a positive impression on others, its also good for business
6. This relates to not hurting a person when shaking their hand
10. Fill in the blanks, Small talk has an ____________ bad reputation
12. denim may be allowed in this category
13. Small talk has an undeserved ___________________
15. True/False, In order to remember a name, you dont necessarily need to "Want" to remember the name
18. How many hands does it take to signal warmth and affection with regards to handshakes
19. Drinking Coffee or smoking affects this component of your body
20. Always Treat Business Card with _____________
26. The act of saying Thank you or You're welcome is an example of someone who is _______
27. True/False, Electronic Versions of Business Cards may also be used
28. True/False, Having table manners is not neccessarily required as a key component for a western plate setting
30. An instant conclusion we draw when meeting someone for the 1st time
32. True/False, People still care about social skills and manners even if they dont say so
33. This is not important in certain cultures and may come across as disrespectful