Across
- 3. Correct; error-free
- 4. should be a business's top priority
- 5. Something required or essential that is lacking
- 6. service mindset: The belief that providing customers with excellent
- 7. Able to accomplish a task using a minimum amount of time and effort
- 9. Courteous; respectful
- 10. Advantage
Down
- 1. A customer's expression of dissatisfaction
- 2. The people who buy goods and services
- 3. Any paid form of nonpersonal presentation of ideas, goods, or
- 8. satisfaction: A measure of how well a business has met its customers'