Across
- 3. the rivalry among companies for customers
- 4. any individual who is subject to the authority and control of another person.
- 5. Person who complete all five management functions o a regular basis and has authority over other jobs and people
- 7. one who encourages workers to share in making decisions about their work and work-related problems
- 10. traits related to an individual's character, attitude, and personality
- 14. learned skills that are related to how to do a specific job
- 17. one who gives little to no direction to employees
- 19. an alternative course of action to be followed if a specific problem arises
- 20. power given to people because others identify with and want to be accepted by them
Down
- 1. one who gives direct, clear, and precise orders with detailed instructions as to what, when, and how work is to be done.
- 2. one who understands employees and job requirements and matched actions and decisions to the circumstances
- 6. analyzing information and making decisions about what needs to be done
- 8. an experienced manger who meets regularly with a new manager to provide feedback and advice
- 9. evaluating results to determine if the company's objectives have been accomplished as planned
- 10. a manager whose main job is to direct the work of employees
- 11. the process of making sure work meets acceptable standards
- 12. power given to people because of their superior knowledge about the work
- 13. determining how plans can be accomplished most effectively and arranging resources to complete work
- 15. finding individuals with the right skills to do the work
- 16. the ability to influence individuals and groups to cooperatively accomplish common goals
- 18. power based on the ability to control rewards and punishments