Across
- 5. — Working together to solve problems.
- 6. — Help provided to solve a problem.
- 7. — Information customers give about their experience.
- 11. — Paying attention to what the customer says.
- 13. — The final solution to a problem.
- 17. — Acting respectfully and responsibly at work.
- 18. — Remaining calm while helping someone.
- 19. — When a customer is happy with the service.
Down
- 1. — The person who manages employees.
- 2. — Using good manners when speaking.
- 3. — When a customer expresses dissatisfaction.
- 4. — Sharing information clearly with customers.
- 7. — Checking back with a customer after helping them.
- 8. — The level of excellence in service.
- 9. — The person receiving assistance or service.
- 10. — Willing to assist someone.
- 12. — Sending a problem to a higher level of support.
- 14. — The first thing you say when answering a customer.
- 15. — Providing help or support to someone.
- 16. — Understanding how a customer feels.