Across
- 1. Typical pattern in the development of a social group
- 6. Person who starts the communication process
- 7. Team that uses communication technology
- 8. Team that carries out its assignment
- 9. Something you want to attain
- 12. Difference between reality and expectation
- 14. Understanding what you hear
- 16. Recognizing sound
- 18. Friendliness by listening
Down
- 2. Something that is understood by the senses
- 3. Unscheduled communication
- 4. Person who gets the message
- 5. Commitment to exceed customer expectations
- 10. Team of cross-trained workers
- 11. Anything that interrupts the message
- 13. Process of making an expectation a reality
- 15. Message not written or spoken
- 17. 20% of effort produces 80% of the results