Across
- 2. CONTACT a powerful nonverbal cue showing attention, confidence, and connection
- 6. process of sharing information or feelings between a sender and receiver
- 10. the ability to understand and share the feelings of another
- 11. a person or thing of a specified kind that one has to deal with.
- 12. interpret or view (something) in a particular way.
Down
- 1. behaving in a polite or friendly way to a customer
- 3. facts, information, and skills acquired by a person through experience or education
- 4. SOLVING identifying the core issue, analyzing causes, brainstorming multiple solutions
- 5. the capacity to calmly endure delays, suffering, or annoyance without complaint or frustration
- 7. WORDS are polite terms like "please," "thank you," "excuse me," and "sorry,"
- 8. high regard for someone, recognizing their importance, and involves treating them with consideration, dignity, and care
- 9. OPTIONS to offer choices