CCP: PSR Crossword

3. Make a copy of a Patient’s ID and ______ Card at every visit.
4. Even a forced ______ can lead to a mood boost.
6. At CCP, we deliver Care that is ______.
8. Real Time ______ is part of insurance validation.
10. A patient who presents with an _____ requires immediate notification of a provider.
14. The Medical Record Decision Tree can be accessed using our internal Sharepoint Site, The ______.
15. We accept personal checks, but we do not accept ______ checks.

1. The appearance of our lobby adds to the patient’s first ______ of our clinic.
2. When paying a co-pay, ask the patient to also leave a ____ ____ on file for any additional payments.
5. Patient ______ Representative.
7. Always ensure the ______ sign is turned on before unlocking the front door.
9. As a PSR, you have access to a Microsoft ______ Channel to ask questions and chat with fellow team members.
11. ______ Perception refers to a patient “feeling your feelings” with regards to body posture, facial expressions, vocal tone, etc.
12. A fixed dollar amount for a covered service, paid by the patient.
13. The EMR (Electronic Medical Record) software used to manage our patients and appointments.
16. POA: Payment on ______