Across
- 2. instructions on a Rx
- 5. what members pay
- 9. usually just for one time
- 10. Where we see our claims
- 12. abbr. how long you talk
- 13. a popular kind of override in the summer
- 15. Sounds like an accident
- 16. something we use, something we are
- 18. we are this, we use this
Down
- 1. I want to speak to your supervisor!
- 3. the first thing we do on a call
- 4. your personal secretary
- 6. a process to get claims approved
- 7. tier 1 is usually made of these
- 8. you've got 30 seconds to do this at the end of a call
- 11. Pharmacy can't undo a claim
- 14. Kayla and Ross are these kinds of buds
- 17. something to look at when PPAs don't work