Across
- 7. a process in which specially trained students help other students resolve conflicts peacefully
- 8. clearly stating needs, wants, and feelings
- 9. A neutral third party who facilitates a negotiated solution by using reasoning, persuasion, and suggestions for alternatives.
- 10. failures in communication that lead to conflict
- 14. act of concentrating on the person talking and acknowledging what one has heard
- 15. making demands of and insulting others
- 17. exchange of spoken or unspoken messages between people
- 18. Words that explain how the speaker feels without judging the receiver
- 19. Strategies for working through a disagreement or argument in positive, productive ways.
Down
- 1. disagreement or argument that occurs due to misunderstandings or differing priorities, values, goals, or needs
- 2. process of working together to revolve conflict and find acceptable solutions
- 3. agreement in which two sides come to together and each side gives in a little
- 4. use of words, spoken or written, to send a message
- 5. the use of body language, tone, volume, and other methods to send messages
- 6. constructive response to a message
- 11. hiding or not clearly stating needs, wants, and feelings
- 12. series of actions people use to exchange ideas, thoughts, feelings, and information
- 13. A strategy for resolving difficult conflicts through a neutral third party
- 16. Using techniques that do not clearly state needs, wants, and feelings to make demands of and insult others.