Across
- 4. building strong customers relationship
- 5. , high quality (concepts)
- 7. , high quantity (concepts)
- 9. create value for customer
- 10. buying power
- 11. culture shaped
Down
- 1. goods or services
- 2. coupon
- 3. willing to pay
- 5. storage
- 6. Social needs
- 8. Physical needs
- 12. intangible goods