Across
- 2. to listen with the goal of judging or evaluating.
- 4. When you are engaged in and connected with what a speaker is saying.
- 5. to listen with the goal of obtaining information.
- 6. hearing the message, but not understanding or processing what that message is.
- 7. a method of communication in which a message is received, understood, remembered, evaluated, and then responded to.
Down
- 1. being fully engaged in the communication process by concentrating and participating.
- 3. listening with the goal of empathy.