chapter 10&13

1. a written greeting
3. the way you communicate/speak with a patient
4. contains all the necessary information for the letter's correct delivery
5. single-spaced lines of text that are the content of a business letter
7. clear and distinct speaking
9. preprinted portion of formal business stationery
11. the closing remark of a business letter found two spaces below the last line of the body of the letter
14. known as TDD
19. used to bring the subject of the letter to the reader's attention

2. automatically routes the call to another detailed menu or to the designed department or person
6. designed for two-way communication
8. parts of speech,essential for every medical assistant who composes professional documents.
10. consists of the month, day,and year
12. makes the process of mailings much speedier
13. saying words correctly
15. used for correspondence, invoices, and statements
16. handling all calls politely and professionally using good manners
17. brevity;the use of no unnecessary words
18. the writers name and business title found four lines below complimentary closing
20. information found at the end of a business letter indication enclosures