Across
- 2. process of selling products and or services to customers in order to earn a profit
- 3. keeps products in good condition, displays the merchandise, shows customers how to use items, and provide service
- 8. integrates the channels to create a seamless customer experience through the use of technology
- 11. produces finished product
- 12. person who purchases goods and or services from a business
- 13. interconnected system of approaches meant to provide customers with the products and services they want
- 15. mom and pop stores; able to tailor their offering to meet the needs of local customers
- 17. to provide customers with the merchandise and services they want
- 18. intangible, can't be physically owned by a customer
Down
- 1. limited to a single or small number of owner investors;these businesses can be large companies with many retail locations
- 4. a business or person that sells products and or services to customers
- 5. connects customers with the products and service they want and need to purchase
- 6. buys large quantities of products directly from a manufacturer and then sells smaller amounts to retailers
- 7. are available for customers to use, but are not necessarily systematically connected to each other
- 9. a company grants a license to another entity to market and sell its products or service in a particular area
- 10. owned by shareholders through publicly traded stock, which usually has numerous stores and centralized decision making
- 14. the help,information and recommendation that retail associates give to customers
- 16. physical goods that are bought and sold