Chapter 11

3. defined in two very different ways in research and theory
8. they hinder the groups productivity
9. summarizes what has been said and addresses what direction the group is taking
12. presents facts and opinion to the group members
15. group members emerge whose function it is to guard the information that gets to other members
16. leaders must be seen as believable by both friends and enemies
18. members create rationalization to avoid dealing with warnings or threats
20. offers a way to resolve conflict between his or her ideas

1. patterns of behaviors that we customarily perform
2. tries to discover the values underlying the group task
4. supplies members with positive reinforcement in the form of social approval
5. expresses negative evaluation of actions or feelings of the group members
6. goes along with the members of the group passively accepts the ideas of others
7. presents new ideas or new perspectives on old ideas
10. gives examples and tries to work out solutions
11. spells out relationships among ideas and suggested solutions
13. preforms the duties of leaderships
14. provides negative feedback
17. mediates differences among group members
19. an itemized listing