Chapter 12 Key Terms

2. informal lines in which an organization message may travel
4. type of network where configuration of channels through which messages pass from one person to the another
8. type of harassment where employment opportunities may be made dependent on the granting of sexual favors
10. organized group of people who work together to achieve compatible goals
12. communication where messages may concern any subject to workers and the organization
14. has to deal with an excessive amount of info
15. harassment where unsolicited and unwanted sexual messages are made
17. communication referring to messages between equals
18. situation when a worker is given little or no information
20. appropriate and inappropriate verbal and nonverbal behavior

1. communication where messages that are sanctioned by the organization itself and are organizationally focused
3. broad process of enlisting the aid of others to help solve a problem or offer insights
5. when an experienced individual helps to train an inexperienced individual
6. communication referring to the process of sending and receiving messages pertaining within an organization
7. communication where messages are sent from the higher levels to the lower levels of the hierarchy
9. people will rise to their level of incompetence
11. communication strategy designed to persuade people to do something
13. a merging of employees values with those of the organization
16. communication where messages sent from the lower levels of a hierarchy to the upper levels
19. public relations