Across
- 1. Matching Needs and wants
- 2. the product Educating the product's features and benefits
- 3. Communication Express yourself without the words
- 8. building Creating means of maintaining contact
- 12. Concerns, hesitations, doubts
- 13. Method Involves using a previous customer to other neutral person
- 14. question Cannot be answered yes or no
- 15. needs What the customer is looking for in order
- 16. approach The most effective method
- 19. approach The least effective method
Down
- 1. Method Permits the salesperson to acknowledge objection as valid
- 4. analysis sheet A documents that lists common objections
- 5. method Involves recommending a different product
- 6. Selling Suggesting additional merchandise
- 7. objections Why the customer is reluctant
- 9. To restate something
- 10. approach salesperson welcomes the customer
- 11. method Converts a customer's objections into a selling point
- 17. Reasons for not buying
- 18. the sale Customers' positive agreement