Across
- 4. An initial effort to close a sale.
- 5. In this type of close you ask “how would you like to pay for this, cash, check, or credit card?”
- 6. Removing this, usually makes a customer receptive to buying the product or service
- 7. Obtaining an agreement to buy from the customer
- 8. making arrangements to follow through on all promises made to the customer during the sales process
- 10. A closing method in which you explain services that overcome obstacles or problems
Down
- 1. This close should be used only when the situation calls for it because it may be perceived as a high-pressure tactic.
- 2. Things customers do or say to indicate a readiness to buy
- 3. Selling additional goods or services to the customer
- 9. Encourages a customer to make a decision between two items