CHAPTER 2

2. a theory that focuses on improving the organization through understanding employee motivation and behavior
7. time in history when machines replaced human and animal power
8. a classical management theory that focuses on the organization as a whole and identifies effective ways to organize and manage a business
9. a classical management theory that uses science to study worker productivity and workflow
11. a theory that suggests the appropriate style of management depends on the situation
12. a system in which people, items, or issues are ranked in order of importance
13. a management philosophy in which the success of an organization is directly related to customer satisfaction

1. an emerging management theory in which decisions are based on a combination of critical thinking and the best-available evidence
3. a classical management theory that is an approach based on precisely defined procedures and a clearly defined order of command
4. a management theory that uses measurable techniques to improve decision-making in an organization
5. an idea or collection of ideas used as a set of guidelines for managing an organization
6. theory that focuses on organizing work with the goal of increasing worker productivity
10. the specialization of individuals who perform specific tasks