Across
- 4. _______ management includes any communication intended to move two people’s views of a situation close together
- 6. relation to the external framework that surrounds a conflict
- 8. conflicts center on the experience and expression of feelings
- 9. event that precipitates a conflict and usually is directly related to the topic
- 10. what the conversation was about rather than an identification of what gave rise to the conflict
Down
- 1. how we weave together knowledge, feelings, intuitions, and backgrounds to make sense of the world
- 2. goals are related to ____
- 3. a desired condition
- 5. goals tangible resources or any measurable factor around which desired outcomes can be built.
- 7. emotions feed ________