Across
- 2. Joy, Anger, Love, Fear, Surprise, and Sadness are examples of what kind of emotions
- 4. Making the use of emotions to build and maintain good relationships
- 6. intention to behave in a certain way based on the effect in one's attitude
- 9. Trying to modify feelings to better fit the situation
- 11. An attitude reflecting a person's positive and negative feelings toward a job, co-workers, and the work environment
- 14. a positive feeling or strong sense of connection with the organization
- 15. extent to which an individual is dedicated to a job
- 16. hiding true feelings while displaying different ones
- 18. Generalized positive or negative feelings or states of mind
- 19. dissatisfaction workers are absent more frequently, more likely to quit, or at least on the lookout for different employment
- 20. emotions we actually feel are inconsistent with the emotions we try to project
- 21. describes a state of inconsistency between an individual's attitude and/or between attitudes and behavior
- 22. Relates to the need to show certain emotions in order to perform a job well
Down
- 1. ability to understand emotions in ourselves and others and to use that understanding to manage relationships effectively
- 3. predisposition to respond in a positive or negative way to someone or something in one's environment
- 5. reflects feelings that what one does is important, valuable and of real benefit to others
- 7. reflects feeling that job serves ones financial, developmental, and professional interests
- 8. degree of loyalty an individual feels towards an organization
- 10. the degree to which it is appropriate to display emotions
- 12. specific feeling regarding the personal impact of the antecedent condition evidenced in the cognitive component
- 13. reflects underlying beliefs, opinions, knowledge, or information a person possesses
- 17. Arise from external sources(pity, envy, jealousy) and information