Across
- 8. the nonvocal, internal monologue that is our process of thinking
- 10. the process by which emotions are transferred from one person to another
- 12. the ability to understand and manage one's own emotions and to be sensitive to others' feelings
- 13. emotions that hinder or prevent effective performance
Down
- 1. communicators who go to incredible lengths to seek acceptance from others, even to the extent of sacrificing their own principles and happiness
- 2. the belief that one should not do anything that will cause harm or inconvenience to others because it will cause undesirable feelings.
- 3. the inability to distinguish between what is and what should be
- 4. the belief that a worthwhile communicator should be able to handle any situation with complete confidence and skill
- 5. suggests that forces beyond our control determine satisfaction in life
- 6. emotions that contribute to effective functioning
- 7. situations in which managing and even suppressing emotions is both appropriate and necessary
- 9. rethinking the meaning of emotionally charged events in ways that alter their emotional impact
- 11. recurrent thoughts not demanded by the immediate environment