Across
- 1. appeal to feelings
- 4. the art of using language effectively, especially in public speaking
- 5. appeal to a person's sense of right and wrong
- 7. listening without expressing judgement
- 8. active listening process during which you mirror a speaker's thoughts and feelings back for further processing
Down
- 2. listening with full concentration
- 3. appeal to logical reasoning
- 6. providing positive and helpful feedback