Across
- 3. Strong feeling when customers return.
- 4. Get it ____ the first time.
- 5. Polite expression of praise.
- 7. Make sure you deliver _____ service.
- 10. Violation of code of conduct.
- 12. What information / By When / to whom.
- 13. Close connection established with customer.
- 15. Ability to understand feelings of customer.
Down
- 1. Work towards improving customer ____.
- 2. Expressing dissatisfaction.
- 6. Go the extra ____ for your customers.
- 8. It is important to ___ customer needs.
- 9. List of points to be considered in a task.
- 11. Know how to ___ customer service issues.
- 14. Valuable indicator of customer happiness.