Across
- 5. This action shows you understand the caller's feelings.
- 7. Taking personal responsibility for a customer’s complaint is taking _____.
- 8. Another word for the internal customer is _____.
Down
- 1. Don't forget to say this before you hang up.
- 2. The most important customer service skill is ____.
- 3. Your most important communication tool when you’re on the phone is your.
- 4. The people you serve each day?
- 6. Ask permission before you put the person on____.