Across
- 2. Award given annually to recognize associates exemplifying the Neiman Marcus values
- 6. Loyalty program that rewards customers for shopping with their NM or BG Credit Card
- 7. Work done by an associate after a sale is closed to ensure the customer is completely satisfied
- 9. Refreshment offered to all customers to enhance the shopping experience
- 10. The first thing every customer should receive when they visit our store
- 11. Expertise held by associates to confidently inform & sell merchandise
- 14. Facial expression given to welcome customers & make them feel comfortable in our store
Down
- 1. Award given monthly to recognize associates providing exceptional customer service
- 3. Making good on all promises & commitments to customers
- 4. Internal app used to contact customers & tailor the shopping experience to their lifestyle
- 5. Intercepting a customer visiting the store to make an online return & possibly creating a new relationship
- 8. The only way a customer can become an InCircle member
- 12. Electronic proof of payment that can be easily retrieved through email & allows customers to easily provide feedback about their shopping experience
- 13. Addressing customers by this & providing your own to build relationships